Terms and conditions

Learn everything about our shipping terms and conditions.

As important as offering delicious and nutritive Spanish foods is to deliver them on a way that is fair, fast, safe for the foods, and that fits in your lifestyle. Here you can find all the information about our services on a languaje for human beings.

How can I order at Las Delicias?

You can place an order at any time on this website, or visit our brick-and-mortar shop in Edinburgh during our opening times. Our address is 47 Great Junction Street, EH6 5HX, and our opening times are Monday to Friday 10:00-18:00, and Saturday 09:30-17:00. You can also place an order by email, but it’s going to be a bit more difficult than on the website.

We can’t take orders over the phone, but you can give us a call to make any question. Our telephone number is 07742203460. Please notice that we are a small shop and we don’t have dedicated staff to attend calls. Sometimes, we might not be able to answer your call.

To ensure that the foods reach you in perfect condition, we can not despatch orders containing frozen, refrigerated or home-made foods. Those products that can not be shipped have a notice on the product file. If you place one of those products on your shopping cart, you will find that you can only select “Collect in our store LOCATED EDINBURGH” as a shipping option. Our Edinburgh customers living within the postcodes EH1 to EH16 can also choose “Home delivery” to get those products. Please, please, please, don’t select “collect in store” if you are not coming to Edinburgh, only to try to get those products that we can not ship. We will have to cancel your order and it will make everybody very sad.

We don’t sell alcohol online, by email or over the phone, and we don’t ship alcohol.

How do I pay for my order?

In the store, we accept cash, bank cards – including American Express – and contactless devices.

When ordering online, you can pay by PayPal or using a bank card. We also have an option to pay in cash for those customers who will collect their order in our store. You can not pay your order in cash to the courier, because we ship our orders through other companies. Please, do not select cash if you want your order to be shipped to you. However, if you did it is not a big problem: we will email you an invoice to pay your order by PayPal or using a bank card. We will not dispatch any unpaid order.

When selecting ‘cash’ as a payment method, we will keep your order for 7 days. After that time, we will cancel the order. Sometimes, if you are ordering a very specific product or a costly home-made food, we might ask for a deposit or for the payment to be made in full.

We can not take payments over the phone, sorry.

When can I expect to receive my order?

Orders to be shipped outside Edinburgh.

Usually, any order placed before 1 pm (Monday-Friday) will be processed and dispatched on the same day. Orders made after that time will be dispatched on the following working day. We always will do our best to meet those cutting times, but this is not guaranteed. Under certain circumstances, order processing and dispatch may take a bit longer.

Our delivery services are calculated for UK Mainland addresses. ‘Next day deliveries’ will happen on the next working day after the product has been dispatched. ‘Standard deliveries’ should happen two working days after the product was shipped. This excludes Saturdays, Sundays, and some bank holidays. (I.E. if you place your order on a Friday at 13:30 and you choose ‘Next day delivery’, we will dispatch it on Monday, and you should get it on Tuesday. If you place your order on a Thursday at 12:50, we will ship it on the very same day and you should get it on Friday.)

We cannot offer guaranteed times deliveries, but delivery can be rescheduled for a different place and address under certain circumstances.

If it is possible, somebody should be present at the delivery address to receive the parcel. However, you can also ask for your parcel to be left in a specific safe place. In such cases, we are unable to entertain claims for non-delivery where the courier’s records show that the package was left in the specified location.

If you need your goods before a specific date, please allow plenty of time for ordering, despatch and delivery. Your order is going to be dealt with by human beings all the way from the moment you place it until it reaches your doorstep. Many things might go wrong! Don’t let an accident spoilt your gift!

Deliveries are made via third-party courier (usually DPD) or Royal Mail postal services. Under normal circumstances, UK Mainland courier deliveries are made on time, but this is not a guaranteed service. We will do our best to help you if something goes wrong with the delivery, but please, don’t get angry with us. We don’t have any control over how a company operates – I hope we had! We cannot accept liability for losses or damages incurred due to delayed delivery where either the courier or any other party is at fault. Please allow up to seven working days for delivery.

Of course, we understand that if an order is delivered too late, you might not need it anymore. You have the statutory right to cancel your order within 14 days of receipt if it does not reach you in time. If this is the case, we will cover the cost of returning the goods to us.

Home-delivery in Edinburgh

For Edinburgh home delivery, rules are a bit different. We don’t have a dedicated driver or a dedicated car. We do our deliveries by ourselves in our own family car. This means that we usually deliver your order after 18:30 (when the store is closed), and probably on the day after you placed your order, depending also on the fact that Karen might need the car to get to work, or it might be getting fixed at the garage. If you need your order to be delivered at a certain time and date, please get in touch with plenty of time in advance so we can arrange it.

I don´t like shipping costs. Why do I have to pay them and how much are they going to be?

We totally understand that you don´t like shipping costs. We don´t like them either! However, our couriers insist on charging us every single time we ship a parcel. We also need to pay for boxes and envelopes (despite we try to reuse any box that falls in our hands!). This is why we need to charge you the shipping costs.

I´m going to tell you a little secret: there is not such a thing as ‘free shipping’. When free shipping is offered, the price is always built in each item you purchase. When we sell in other platforms, like Amazon, sometimes we are forced to build the shipping costs in the item price in order to offer ‘free shipping’. As a result, those customers that buy multiple units end up paying multiple shipping costs. But in our own platform, we feel more comfortable charging you only the price that we are charged by our couriers.

Your shipping costs will depend on the weight and VAT liability. Orders shipped to the Channel Islands or outside the UK might face higher shipping costs as well. 

 

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